Customer Support Representative (On-Call, Afternoon/Evening Shift)

New

Workable locations: Greece; Location: GreecePart-Time

Salary not disclosed

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Job Details

Languages: Excellent verbal and written communication skills in both Greek and English; fluency in English is required.
Required Skills: Problem SolvingTime ManagementGoogle WorkspaceCustomer support

Demonstrate excellent verbal and written communication skills in Greek and English.
Be fluent in English.
Have strong time-management and organizational skills, including the ability to manage multiple priorities.
Have well-developed problem-solving and decision-making skills.
Be able to work effectively in a fast-paced, dynamic environment.
Have high attention to detail and a commitment to guest service.
Bring a customer-focused mindset and understanding of hospitality service standards.
Use Google Workspace (G Suite) proficiently.
Hospitality, guest relations, or customer support experience is preferred.
Be available for assigned on-call shifts Monday to Friday between 17:30 and 23:30.
Be available for an initial two-week training period, Monday to Friday, during the 09:00–17:30 morning shift.
Have access to a reliable internet connection and a laptop.

Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels.
Assess guest concerns, identify appropriate solutions, and manage cases through to resolution.
Balance guest satisfaction with operational requirements and company policies.
Work with internal teams and external partners to resolve issues efficiently and accurately.
Maintain service standards across guest interactions, using empathy, composure, and sound judgment.
Handle multiple requests simultaneously and prioritize them by urgency, impact, and guest experience.

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