Italian Customer Support Representative
A
Atlean WorldCustomer support
Full Remote; Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)Full-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Italian; B2+ English level
- Required Skills
- Customer serviceNegotiationTroubleshootingTechnical supportCustomer support
Requirements
- Be fluent in Italian.
- Have a B2+ level of English.
- Have a high school diploma or equivalent.
- Bring a persuasive, confident communication style.
- Demonstrate resilience and a target-driven mindset.
- Have good negotiation skills.
- Be comfortable working with performance-based incentives.
- Be available to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã).
- Previous sales experience is a plus, but not mandatory.
- Work 40 hours per week on rotational shifts, with two rotational days off.
Responsibilities
- Assist viewers by phone, chat and email with customer queries.
- Provide account and application support, including software functionality assistance.
- Troubleshoot system configurations and network settings.
- Provide accurate and real-time responses to customer inquiries.
- Record customer interactions, inquiries, complaints, comments and actions taken.
- Engage prospective and existing customers to understand their needs.
- Promote products or services and guide customers toward the right solution.
- Keep accurate records of leads, opportunities and follow-ups.
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