Junior/Mid-Level Customer Care Agent
New
G
GenkiHealth insurance
You can be employed anywhere in the Schengen Area., Monday–Friday, 8 AM – 5 PM Berlin timeFull-TimeJunior
SalaryInitial salary of €2.250 per month
Apply NowOpens the employer's application page
Job Details
- Languages
- You are fluent in English.
- Experience
- You have at least one year of experience in customer care/support.
- Required Skills
- Customer support
Requirements
- Have at least one year of experience in customer care or support.
- Be fluent in English.
- Be available to work Monday–Friday, 8 AM–5 PM Berlin time.
- Be able to start working no later than 1 January 2027.
- Be able to work remotely.
Responsibilities
- Provide friendly, clear, and professional support via email, chat, and phone.
- Assist customers with inquiries about products, claims, payments, and account management.
- Guide customers through onboarding, data changes, and policy updates.
- Escalate complex issues to managers or specialists when necessary.
- Collaborate with colleagues to ensure quick and accurate responses.
- Contribute to improving support processes and knowledge base content.
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