Customer Support Agent
New
J
JobgetherSaaS sales outreach
Based in Netherlands, 4:00 PM to 12:00 AM Kyiv time, Monday to Friday; occasional weekend coverageFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Advanced written English proficiency (C1 level)
- Experience
- At least 2 years of professional experience in customer support or a similar customer-facing position.
- Required Skills
- SalesforceJiraSaaSZendeskCustomer support
Requirements
- Have at least 2 years of professional experience in customer support or a similar customer-facing position.
- Have advanced written English proficiency (C1 level).
- Be familiar with customer support and ticketing platforms such as Intercom, Zendesk, Jira, Salesforce, or similar tools.
- Be available to work 4:00 PM to midnight Kyiv time, Monday to Friday, with occasional weekends by mutual agreement.
- Bring strong organizational and time-management skills to prioritize multiple requests.
- Demonstrate ownership, accountability, and attention to detail when handling customer inquiries.
- Have strong problem-solving skills and a proactive approach to customer needs.
- Be comfortable working independently and collaborating with distributed international teams.
- Previous experience in a SaaS business environment is highly desirable.
- Familiarity with LinkedIn automation, sales outreach platforms, or similar digital products is an advantage.
Responsibilities
- Respond to customer inquiries through live chat and email with prompt, helpful solutions.
- Troubleshoot reported issues and escalate bugs or complex cases to internal teams.
- Guide new users through onboarding and explain platform features.
- Collect, document, and communicate customer feedback to Product, Engineering, and other departments.
- Identify recurring issues and suggest process enhancements.
- Manage multiple customer requests while maintaining accuracy and organization.
- Work 4:00 PM to 12:00 AM Kyiv time, Monday to Friday, with occasional weekend coverage.
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