- Analyze the payment funnel, identify payment losses, and find revenue opportunities.
- Improve approval rates for initial and recurring payments by testing hypotheses and evaluating their financial impact.
- Develop payment infrastructure by working with current PSPs, onboarding providers, and optimizing routing and cascading.
- Monitor payment and compliance metrics and reduce chargebacks, refunds, and fraud.
- Improve unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios.
- Analyze user churn and identify opportunities to increase retention and reduce churn.
- Develop Customer Operations and improve customer experience across the subscription lifecycle.
- Improve product reputation and customer experience, including growing positive Trustpilot reviews.
- Optimize and automate operational processes to improve efficiency and reduce costs.
- Identify problem areas, implement improvements, assess their impact, and coordinate initiatives with payment providers and internal teams.