Fashion Dropshipping Customer Representative
New
J
Jobs for HumanityFashion dropshipping
Source API remote eligibility restrictions: NetherlandsFull-Time
SalaryCompetitive salary + performance-based (KPI) bonuses
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Job Details
- Required Skills
- ShopifyZendeskCustomer support
Requirements
- Have proven experience in fashion dropshipping and order fulfillment; applications without this experience will not be considered.
- Have strong hands-on experience with CJ Dropshipping, especially order processing and supplier coordination.
- Have experience with Shopify, HelpScout, Zendesk, Gorgias, or similar platforms.
- Communicate effectively in writing and verbally.
- Organize and manage multiple tasks independently.
- Demonstrate attention to detail, problem-solving, and analytical abilities.
- Take initiative and suggest workflow and process improvements.
Responsibilities
- Manage daily workflows using internal spreadsheets and operational tools, keeping records accurate and up to date.
- Respond to HelpScout tickets efficiently while maintaining high-quality support.
- Handle return requests according to company policy, offering resolutions such as discounts, refunds, or return instructions.
- Report damaged, incorrect, or missing items to suppliers and secure replacements or refunds.
- Coordinate with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns.
- Monitor and follow up on unfulfilled Shopify orders, resolving sizing, color, stock availability, and address-verification issues.
- Collaborate with Customer Service and Supply Chain teams to support day-to-day operations.
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