Bilingual Customer Service Representative (Dutch-Speaking)
H
HuzzleRenovation
Workable locations: Suriname. Aruba. Netherlands. Belgium. Spain. PortugalFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Dutch
- Required Skills
- Customer serviceCRMCustomer support
Requirements
- Previous experience in customer service, a call center, or a customer-facing support role.
- Fluent in Dutch, with the ability to communicate clearly and professionally with customers.
- Calm, friendly, and confident on the phone, including when dealing with frustrated customers.
- Strong listening skills and the ability to take accurate notes while managing conversations.
- Comfortable using software and digital tools.
- Previous CRM experience is an advantage.
- Experience with GoHighLevel (GHL) is a significant plus.
- Reliable, organized, and proactive, with a strong sense of ownership over customer inquiries.
- Able to follow written procedures while using good judgment to identify urgent situations.
- Strong follow-up skills and a commitment to ensuring no customer inquiry gets overlooked.
Responsibilities
- Answer incoming calls and messages promptly during opening hours.
- Listen to customer inquiries and record clear, accurate notes in GoHighLevel.
- Explain next steps to customers.
- Route inquiries to sales, the project coordinator, or the business owner.
- Book calls directly into the relevant person's calendar.
- Immediately escalate urgent issues on active renovation projects, such as water leaks, incorrect materials, or wrong tiles installed on-site.
- Follow the client's written manual and established procedures.
- Follow up on every customer inquiry and ensure it is resolved or handed over appropriately.
- Communicate with the internal team so customers receive timely updates.
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