Customer Success Manager - BEAMON AI

New

BRYTERLegal technology

Austria, GermanyFull-TimeManager

Salary not disclosed

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Job Details

Languages: Native German speaker; highly fluent English speaker. The description also says candidates should have near-Native proficiency in German.
Required Skills: Product AnalyticsCustomer SuccessTrainingCustomer support

Be a native German speaker.
Be highly fluent in English.
Have an MBA degree in business, law, computer science, or a related field.
Have experience or touchpoints in the legal or legal tech industry.
Stay calm, patient, and empathetic when assisting customers.
Explain technical issues and resolutions to engineering and non-technical stakeholders.
Work effectively cross-functionally in a high-trust environment.
Be comfortable working in a fast-paced, dynamic startup environment.
Leverage AI in daily work.
Experience in customer support, customer success, or enablement in legal tech is a nice-to-have.
Experience rolling out AI software and stewarding AI adoption is a nice-to-have.
Experience with adoption and product analytics tools such as Userpilot or Pendo is a nice-to-have.
Webinar or training-session experience is a nice-to-have.

Work proactively with customers to help them use BEAMON AI successfully and create business value.
Use analytics and feedback to maintain stakeholder engagement and customer satisfaction, and nurture accounts for renewals and expansion.
Increase product adoption and usage to support customer retention and satisfaction.
Monitor product usage patterns to identify users who are stuck or at risk of churning.
Work hands-on to solve technical issues for customers.
Build customer relationships and identify opportunities for account growth and expansion.
Capture customer feedback as a customer advocate and collaborate with the Product team to improve the product.
Develop and share best practices with team members to improve processes.
Travel to meet customers and attend or speak at international events and conferences.

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