Senior Customer Success Manager (DACH)
New
B
bookingkitBooking software
Remote candidates can work from anywhere in Europe with sufficient time-zone overlap., Sufficient time-zone overlapFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent German in speaking and writing
- Experience
- 2-3 years managing a portfolio of Enterprise customers
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 2-3 years of experience managing a portfolio of Enterprise customers.
- Have experience leading retention conversations and communicating across complex buying centers.
- Bring familiarity with value plans and strong project management skills.
- Use data-driven success plans tied to customer business outcomes.
- Be comfortable making the case for change, including to C-Level executives.
- Have experience driving customer commitment, quantifying value, and using data to support expansion or renewals.
- Have a proven track record of owning an NRR or commercial expansion target for a portfolio.
- Actively embrace AI, automation, and agentic workflows.
- Be fluent in spoken and written German.
Responsibilities
- Manage a dedicated portfolio of Mid-market and Enterprise accounts as a strategic partner.
- Connect customer goals to the value of the bookingkit platform.
- Guide customers through adoption of new AI features and related change management.
- Lead renewal conversations with at-risk accounts and conduct proactive health checks.
- Reactivate dormant customers who have signed but are not currently selling.
- Roll out a repeatable growth playbook across the portfolio.
- Set up, manage, and enforce mutual action plans with customers.
- Navigate complex, multi-stakeholder customer environments.
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