Customer Success Account Manager, Mid-Market
New
S
SamsaraSaaS technology
Remote - UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Business fluency in French (spoken and written).
- Experience
- 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales)
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Demonstrate business fluency in French, spoken and written.
- Have 2+ years of experience in a customer-facing, quota-carrying role such as renewals, customer success, account management or sales.
- Show a record of consistent quota over-achievement.
- Bring strong problem-solving, communication and presentation skills.
- Be able to build trust with executives, users and internal teams.
- Be familiar with Salesforce, Gainsight, Gong or similar GTM tools.
- Hold a bachelor's degree from a 4-year institution or have equivalent practical experience.
- Be comfortable working in a fast-changing, high-growth environment.
Responsibilities
- Learn customers’ fleets and challenges and advise them on tailoring the Samsara platform.
- Manage a portfolio of 100+ named accounts, using AI tooling to prioritize engagement and improve efficiency.
- Lead ROI and value conversations, negotiate renewal terms, and close renewals while minimizing financial attrition.
- Explain technical issues to non-technical audiences and engage cross-functional partners to resolve them.
- Conduct customer workshops to understand current operations and recommend workflow changes.
- Work with Sales, Support, Deal Desk, Operations and Product to solve problems and optimize customer experience and business outcomes.
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