Customer Success Manager I
New
E
ExtraHopCybersecurity, networking
Remote | Spain, Flexible hours to support International CustomersFull-TimeEntry
Salary€40,000 - €50,000 per year, plus eligibility for sales commissions and stock option grants.
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Job Details
- Languages
- Spanish & English; Arabic, French, German or Portuguese highly desirable.
- Required Skills
- Project ManagementCybersecurityCustomer SuccessNetworking
Requirements
- Spanish and English language skills are essential.
- Arabic, French, German, or Portuguese language skills are highly desirable.
- Demonstrate strong verbal and written communication skills.
- Be able to present to a variety of audiences.
- Have a track record of building and managing internal and customer relationships.
- Document notes, actions, and next steps to a high standard and follow up reliably.
- Be able to work flexible hours to support international customers.
- Show willingness to build technical skills and knowledge in cybersecurity and networking.
- Demonstrate attention to detail, ownership, and independent initiative.
- Have intermediate-level skills with email, spreadsheets, and presentations.
- Cybersecurity or networking qualifications or training are a plus.
- Experience in project management, customer success, or customer relationship management is a plus.
Responsibilities
- Analyze customer requirements and promote valuable applications of ExtraHop products in customer environments.
- Help secure contract renewals and identify growth opportunities by supporting successful customer outcomes.
- Engage end-users with targeted assistance and enablement.
- Assess customer needs and coordinate Professional Services and advanced training.
- Lead new customer onboarding and introductions to ExtraHop.
- Assess and document customer health and maturity to improve engagement strategies.
- Develop and maintain Customer Success Plans documenting desired outcomes and value expectations.
- Conduct recurring customer meetings, working sessions, and Business Reviews.
- Represent customer needs and product enhancement opportunities to ExtraHop teams, including development.
- Coordinate customer engagement and strategy with Sales, Marketing, Product, and Support.
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