IT Support Specialist
New
Philippines, 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)Full-TimeMiddle
Salary700 - 750 USD per month
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Job Details
- Experience
- Minimum 2 years of IT support experience
- Required Skills
- BashGoogle WorkspaceQuickBooks
Requirements
- Minimum 2 years of IT support experience
- Proficient in troubleshooting Microsoft and Google Workspace issues
- Hands-on experience with RMM and ticketing systems
- Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
- Familiarity with accounting software, especially QuickBooks
- Strong communication and remote collaboration skills
- Ability to work night shifts and manage tasks independently
Responsibilities
- Provide technical support for Microsoft 365 and Google Workspace tenants
- Troubleshoot issues in QuickBooks Desktop and Online environments
- Use NinjaRMM and ticketing tools to monitor and resolve incidents
- Create and maintain IT scripts for automation and task optimization
- Respond to, track, and resolve IT support tickets within defined SLAs
- Communicate effectively via Microsoft Teams and maintain high service standards
- Document troubleshooting steps, resolutions, and common issues for the knowledge base
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