Support Engineer - EMEA
New
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SourcegraphSoftware Development Tools
This role is open to candidates based in Europe, the Middle East, or Africa with significant working hours overlap with the UK., Significant working hours overlap with the UK.Full-TimeMiddle
Salary$42,400 USD base.
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLBashKubernetesLinuxGitHubGitLab
Requirements
- 2+ years experience in a similar role.
- Working experience with Unix/Linux and/or Bash.
- Working experience with Kubernetes containerized solutions.
- Working experience with code hosts such as GitHub, GitLab, and BitBucket.
- Strong understanding of databases, especially SQL.
- Experience collaborating with cross-functional teams to solve difficult problems.
- Proficiency in communicating complex technical ideas to technical and non-technical audiences.
- Experience using Large Language Models (LLMs) and AI tooling.
- Foundational knowledge of APIs and/or Git (nice to have).
- Foundational knowledge of cloud computing with AWS, GCP, or Azure DevOps (nice to have).
- Experience writing code in Go or another language (nice to have).
- Basic knowledge of Perforce (nice to have).
Responsibilities
- Work with customers to troubleshoot and solve reported issues.
- Educate customers by answering reactive questions and identifying product improvements.
- Contribute to improving product and handbook documentation.
- Observe trends causing issues for customers and suggest remedies including new tooling.
- Suggest and take responsibility for improvements to team onboarding and ongoing enablement.
- Collaborate with cross-functional teams to solve difficult customer problems.
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