Customer Support Engineer
New
L
LagoFintech / Billing
Remote EuropeFull-TimeMiddle
Salary50,000–70,000 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2-3+ years of experience in a customer-facing role
- Required Skills
- SQLJiraRESTful APIsTroubleshootingTechnical supportCustomer SuccessZendesk
Requirements
- 2-3+ years of experience in a customer-facing role (support, technical support, implementation, customer success, or similar)
- Familiarity with APIs, integrations, data queries, and pipelines
- Comfortable learning technical concepts and investigating product functionality
- Strong written and verbal communication skills
- Proven organisational skills and the ability to manage multiple requests and projects simultaneously
- Curiosity, adaptability, and a demonstrated ability to learn new tools and processes quickly
- Fluency in English
- Experience in a startup environment, ideally a devtool (nice to have)
- Prior exposure to issue tracking or support systems like Zendesk, Jira, or Intercom (nice to have)
- Basic troubleshooting experience (logs, testing steps, reproducing bugs) and SQL skills (nice to have)
Responsibilities
- Acknowledge and triage support tickets within SLA timelines
- Validate tickets for completeness, including reproduction steps, environment details, and logs
- Provide solutions or workarounds for known issues
- Reproduce reported bugs, document findings, and escalate when appropriate
- Act as the communication bridge between customers and engineering teams
- Suggest product solutions internally and appropriate communication approaches externally
- Contribute ideas and actions to improve documentation, processes, product, and the overall customer experience
- Participate in a scheduled on-call rotation for critical customer issues
View Full Description & ApplyYou'll be redirected to the employer's site
