Customer Support Associate
New
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SquarespaceWeb Platform
Remote, Ireland (Republic of), Ireland GMTFull-TimeEntry
Salary€32,500 EUR
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Job Details
- Experience
- 1+ years
- Required Skills
- Written communicationAccount ManagementTroubleshootingCustomer support
Requirements
- 1+ years of customer-facing experience in a similar role (retail, hospitality, online support).
- Open availability to work a 40-hour work week that spans weekends and holidays.
- Expertise in written communication with the ability to spot spelling and grammar errors.
- Proficiency in decoding conversations, identifying causes, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Dedicated home office setup with a reliable and stable Wi-Fi connection.
- Personal workspace that allows for a distraction-free environment.
Responsibilities
- Respond to customer live chats and emails in a timely manner, with live chat as the primary channel.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries.
- Independently meet targets across Quality, Productivity and Customer Satisfaction.
- Stay up to date on new product features and improvements.
- Identify isolated customer experiences and escalate important issues.
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