Head of Customer Success
New
Fully remote, with flexibility across EU time zones, EU time zonesFull-TimeManager
SalaryCompetitive base salary + a clear, transparent bonus structure
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Job Details
- Languages
- Exceptional English
- Experience
- 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
- Required Skills
- Account ManagementCRMCustomer SuccessSaaS
Requirements
- 6+ years in Customer Success or Account Management at a SaaS/tech company.
- 2+ years of experience leading a team.
- Proven track record managing enterprise clients and senior stakeholders.
- Experience building CS processes, playbooks, and best practices from scratch.
- Experience automating customer health monitoring and risk detection.
- Hands-on leadership style with the ability to set strategy.
- Exceptional command of the English language.
- Demonstrated executive presence.
Responsibilities
- Design comprehensive Customer Success operations including onboarding, adoption, renewals, and expansion.
- Personally manage and expand strategic enterprise accounts.
- Build automated health-score tracking systems to identify and mitigate churn risks.
- Recruit, develop, and lead a customer success team.
- Create scalable playbooks, KPIs, and reporting frameworks for client health and NPS.
- Integrate CRM workflows with product and support systems.
- Translate client feedback into actionable intelligence for Product and Sales teams.
- Drive measurable expansion revenue and own the revenue impact of the Customer Success function.
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