Customer Success Manager
New
Belgium, Canada, France, Luxembourg, SwitzerlandFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Problem SolvingCustomer serviceCustomer supportCustomer Success
Requirements
- Experience in customer contact, customer service, or support roles.
- Strong empathy and ability to analyze complex issues to find solutions.
- Excellent communication skills with the ability to explain complex topics simply.
- Professional proficiency in German.
- Ability to communicate in English as needed.
- Reliable, independent, and conscientious work ethic.
- Ability to assess when issues require escalation to management.
- Strong team player with a focus on cross-departmental collaboration.
Responsibilities
- Support customers in resolving open inquiries and issues.
- Handle telephone and written support via the ticketing system.
- Prioritize and route incoming tickets regarding technical, contractual, or general product queries.
- Optimize internal processes and coordinate across departments to improve service.
- Onboard and train new team members within the Customer Success department.
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