Customer Success Manager, CEUR
New
G
GitLabDevSecOps
Location: Remote, Austria; Remote, GermanyFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent German
- Required Skills
- Project ManagementGitCI/CDCustomer Success
Requirements
- Understanding of Git and typical branching strategies.
- Knowledge of software development lifecycle (SDLC) and development pipelines.
- Understanding of continuous integration, continuous deployment, and DevSecOps.
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
- Experience partnering with customers to define and achieve business outcomes.
- Familiarity working with customers of sizes relevant to the assigned segment.
- Exceptional verbal, written, organizational, presentation, and communication skills.
- Detail-oriented and analytical mindset.
- Strong technical, analytic, and problem-solving skills.
- Project management experience.
- Fluent German.
- Willingness to travel if needed.
Responsibilities
- Partner with customers to turn pre-sales objectives into actionable business outcomes.
- Guide customers on GitLab platform best practices and future adoption paths.
- Act as the primary liaison for customer questions, issues, and escalations.
- Collaborate with internal teams including Support, Product Management, and Professional Services.
- Manage a book of assigned customers to ensure retention, adoption, and satisfaction.
- Stay current on all GitLab releases and updates.
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