Customer Success Associate
New
Must be based within CET (Central European Time) ±1 hour, CET (Central European Time) ±1 hourFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- JiraRESTful APIsAccount ManagementCRMCustomer SuccessSlack
Requirements
- Bachelor’s degree or equivalent practical experience
- Fluency in English (written and verbal)
- Must be based within the CET time zone (±1 hour)
- Strong communication skills with the ability to explain complex or technical topics clearly
- Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts
- Knowledge of major global sports, with emphasis on football, tennis and U.S. sports (NBA, NFL, MLB, NHL, NCAA)
- Ability to manage multiple client conversations simultaneously in a fast-paced environment
- Highly organized, detail-oriented, and solutions-driven mindset
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed
Responsibilities
- Serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls
- Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs
- Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance
- Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction
- Partner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedback
- Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption
- Contribute to internal documentation, playbooks, and process improvements to scale Customer Success operations
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