- Monitor the health, availability, and performance of servers, services, and customer environments.
- Investigate alerts and operational events to maintain platform stability.
- Participate in incident response and coordinate troubleshooting during customer-impacting events.
- Act as a senior escalation point for WordPress Support Engineers for complex hosting-related issues.
- Troubleshoot complex problems involving servers, websites, networking, DNS, performance, caching, and infrastructure.
- Maintain Linux-based production environments and perform server maintenance or configuration changes.
- Improve monitoring, automation, and operational workflows.
- Provide technical guidance to Support teams and create internal documentation and troubleshooting guides.