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Rocket.net

Rocket.net

Managed Wordpress hosting

11-50 employees
Founded 2020
Web Hosting
Private Company
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Web Hosting

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions1

Ability to work from anywhere in the world.Full-TimeWeb HostingPosted
WordPress Support Engineer
  • Serve as the primary point of contact for customer website issues, taking ownership until resolution.
  • Deliver support via live chat, tickets, and Slack channels.
  • Follow standard operating procedures and manage escalations for complex technical issues.
  • Deeply troubleshoot and resolve common WordPress technical issues for customers.
  • Author knowledge base articles and technical blog posts.
  • Advocate for customer needs by submitting feature requests based on recurring issues.
  • Assist customers with WordPress site migrations to the platform.
  • Provide technical guidance on DNS configuration.
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About Rocket.net

Rocket.net pioneers lightning-fast, secure WordPress hosting by building on an edge-first network. You benefit from a platform that processes over 30 billion requests and 1.5+ PB of traffic monthly. We protect and accelerate WordPress sites globally, from small businesses to large enterprises and agencies. Our innovative approach delivers unparalleled speed and security, ensuring your online presence always performs at its peak.

How We Work

Our team works globally, embracing a remote-first philosophy with team members across different countries. "WWW" at Rocket.net stands for World Wide WordPress, reflecting our distributed team environment. We foster a collaborative culture where every team member contributes directly to our shared goals. You will find a commitment to diversity and inclusion, with accommodations for people with disabilities. We prioritize open communication and a supportive atmosphere where your input is valued.

Why Join Us

  • You will contribute to a platform that processes billions of requests monthly, delivering high impact.
  • We invest in your career growth with paid education and guidance for skill development.
  • You'll be part of a customer-centric company with a 98% satisfaction rate, driving industry-leading support.
  • Work within a globally distributed, remote-first team, offering unparalleled flexibility.
  • Enjoy flexible vacation policies where your time off requests are never denied.

Benefits & Perks

  • Ability to work from anywhere in the world, embracing a travel-friendly lifestyle.
  • Flexible vacation policy, ensuring your time off is always approved.
  • Paid education and career development support to help you gain new skills.

Tech Stack

mobilecmswidgetspayment