Rocket.net

Managed Wordpress hosting

11-50 employees

Founded 2020

Web Hosting

Private Company

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Web Hosting

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions3

Ability to work from anywhere in the world.Full-TimeWordPress HostingPosted

Shift Lead Supervisor - WordPress Support

Provide advanced technical support through Live Chat, support tickets, and Slack.
Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues.
Take ownership of customer escalations and ensure timely, high-quality resolutions.
Monitor support queues and workloads to ensure timely responses and balanced ticket distribution.
Provide guidance, coaching, and technical mentorship to Support Engineers.
Oversee the health of hosting infrastructure by monitoring server status and platform alerts.
Identify, investigate, and coordinate responses to infrastructure incidents.
Contribute to the development and maintenance of internal documentation, SOPs, and knowledge base articles.

PHPMySQLNginx+2 more

Showing 1 of 3 positions

About Rocket.net

Rocket.net pioneers lightning-fast, secure WordPress hosting by building on an edge-first network. You benefit from a platform that processes over 30 billion requests and 1.5+ PB of traffic monthly. We protect and accelerate WordPress sites globally, from small businesses to large enterprises and agencies. Our innovative approach delivers unparalleled speed and security, ensuring your online presence always performs at its peak.

How We Work

Our team works globally, embracing a remote-first philosophy with team members across different countries. "WWW" at Rocket.net stands for World Wide WordPress, reflecting our distributed team environment. We foster a collaborative culture where every team member contributes directly to our shared goals. You will find a commitment to diversity and inclusion, with accommodations for people with disabilities. We prioritize open communication and a supportive atmosphere where your input is valued.

Why Join Us

You will contribute to a platform that processes billions of requests monthly, delivering high impact.
We invest in your career growth with paid education and guidance for skill development.
You'll be part of a customer-centric company with a 98% satisfaction rate, driving industry-leading support.
Work within a globally distributed, remote-first team, offering unparalleled flexibility.
Enjoy flexible vacation policies where your time off requests are never denied.

Benefits & Perks

Ability to work from anywhere in the world, embracing a travel-friendly lifestyle.
Flexible vacation policy, ensuring your time off is always approved.
Paid education and career development support to help you gain new skills.