Apply📍 United States
🔍 Technology / Web Hosting
- 2+ years experience with WordPress.
- Excellent written and verbal communication skills (English).
- Previous experience with Live Chat and/or helpdesk tools.
- Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
- Knowledge with linux command line (SSH) including WP-CLI.
- Extensive experience with troubleshooting WordPress.
- Experience with Page Builders and Caching Plugins.
- Experience with Cloudflare and advanced understanding of DNS.
- Experience in optimizing WordPress a huge plus.
- Experience in PHP to write custom plugins for WordPress a huge plus.
- Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.
- Be the first point of contact for our customers whenever they have any issues on their websites.
- Provide customer support through Live Chat, Tickets and Slack.
- Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
- Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
- Write KBs and technical articles for our blog to further distribute knowledge within the community.
- Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product.
- Assist our customers with migrating their WordPress site’s to Rocket.net.
- Provide critical assistance when it comes to pointing DNS to Rocket.net.
- Provide customers with a 'WOW!' experience.
Communication SkillsTroubleshootingWordPress
Posted 4 months ago
Apply