Senior Client Partner
New
Z
ZaelabDigital Consulting
United States. CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4-7 years
- Required Skills
- Account ManagementClient relationship managementStakeholder managementServiceNow
Requirements
- 4-7 years of experience within a consulting, digital agency, systems integrator, or technology professional services organization.
- Demonstrated experience managing client relationships with direct accountability for account success and client satisfaction.
- Experience supporting revenue-generating accounts, including retainers, time and materials, or managed services.
- Exposure to manufacturing, distribution, industrial, or other complex B2B industries.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to confidently engage with senior client stakeholders.
- Strong organizational, forecasting, and account management skills.
- Comfortable operating in a fast-paced, high-growth environment.
- Ability to manage multiple client initiatives simultaneously.
- Preferred: Experience with named account ownership in a consulting environment.
- Preferred: Familiarity with digital commerce platforms (commercetools, SAP Commerce, BigCommerce, Shopify, Salesforce Commerce Cloud).
- Preferred: Familiarity with ServiceNow solutions (CSM, FSM, CPQ, ITSM, Order Management).
Responsibilities
- Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio.
- Build strong relationships with client stakeholders, including directors, managers, and program owners.
- Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges.
- Identify opportunities to expand existing client relationships and support account growth initiatives.
- Maintain account plans, stakeholder maps, and ensure accurate revenue forecasting.
- Partner closely with project managers and delivery teams to ensure successful project execution.
- Track scope, milestones, and budget performance across active client programs.
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