Hosting and Support Specialist
New
P
PoeticDigital Marketing
RemoteFull-Time
Salary50,000 USD per year
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Job Details
- Required Skills
- Time ManagementQuality AssuranceCustomer support
Requirements
- Prior experience with website content management systems (preferred).
- Keen eye for detail to ensure project excellence.
- Genuine eagerness to learn and expand skill set.
- Exceptional time management abilities.
- Natural inclination towards customer service.
- Ability to adapt and grow within a dynamic and fast-paced environment.
Responsibilities
- Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.
- Use our Poetic templates to create websites tailored to each client's provided content.
- Proactively identify content gaps and communicate needs to client and internal stakeholders.
- Work closely with internal teams to ensure the quality and functionality of each template application.
- Engage in QA processes, always seeking ways to enhance the final product for the client.
- Actively communicate status, road blocks, and suggestions to the client with a customer-centric mindset.
- Identify any pain points in the support or migration process and recommend process or product improvements.
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