- Validate signed SOWs for technical feasibility and scope before project commencement.
- Define integration architecture, including data models, sync patterns, and authentication methods.
- Lead the integration engineering team through build, UAT, and go-live phases.
- Manage the maintenance and operational lifecycle of integrations post-go-live.
- Oversee the chat-based Live Support function for integration issues.
- Define and implement operational processes, tooling, and team structure.
- Partner with Product and Engineering to convert custom integration work into native platform capabilities.
- Measure and report on delivery KPIs such as time-to-integrate and sync reliability.
RESTful APIsCRM