- Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.
- Use our Poetic templates to create websites tailored to each client's provided content.
- Proactively identify content gaps and communicate needs to client and internal stakeholders.
- Work closely with internal teams to ensure the quality and functionality of each template application.
- Engage in QA processes, always seeking ways to enhance the final product for the client.
- Actively communicate status, road blocks, and suggestions to the client with a customer-centric mindset.
- Identify any pain points in the support or migration process and recommend process or product improvements.
Time ManagementQuality AssuranceCustomer support