Customer Care Specialist
New
Applicants must reside in the United States, 9:30am - 6pm ET, Monday - FridayFull-TimeEntry
Salary18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 2+ years of customer service experience
- Required Skills
- Communication SkillsCustomer serviceTechnical support
Requirements
- High school diploma or equivalent.
- Minimum 2+ years of customer service experience.
- At least 1+ years of experience in the vet or healthcare space required.
- 6+ months of professional experience working with computer and web based tools.
- Ability to work 9:30am - 6pm ET, Monday - Friday.
- Comfortable with virtual environments, including phone contact with customers for the duration of your shift.
- Excellent communication skills (spoken and written).
- Broadband internet connection (DSL, cable or fiber) with minimum 10 mbps download and 5 mbps upload speed.
- Ability to work in a private home environment free of distractions.
Responsibilities
- Assist customers over the phone and email with product and service questions.
- Manage both inbound and outbound calls and emails.
- Proactively identify solutions to questions you anticipate our pet owners have in each interaction.
- Take a hands-on approach to resolving every issue, owning it from start to finish.
- Provide a best-in-class service experience for our customers while working in a fast-paced environment.
- Provide our customers with technical support when navigating our website.
- Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience.
View Full Description & ApplyYou'll be redirected to the employer's site
