Customer Service Agent (German Speaking)
New
P
PickleE-commerce
South Africa. Cape Town, Western Cape, South Africa. Western Cape, South Africa. United KingdomContract
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Native-level or fluent German (written and spoken).
- Strong English communication skills.
- Previous experience in customer service, customer support, contact centres, help desks, or client services.
- Comfortable handling inbound and outbound calls.
- Experience managing email and ticket-based support.
- Excellent problem-solving skills.
- Strong attention to detail.
- Ability to work independently in a remote environment.
- High levels of empathy, professionalism, and patience.
- Confident using CRM and customer support systems.
- Reliable internet connection and suitable home-office setup.
Responsibilities
- Respond to customer enquiries via phone, email, live chat, and support tickets.
- Deliver a high standard of customer service in both German and English.
- Resolve customer issues efficiently while maintaining a positive customer experience.
- Support customers throughout their buying, selling, and account management journeys.
- Investigate and escalate complex issues when required.
- Maintain accurate records of customer interactions within internal systems.
- Meet agreed service levels and quality standards.
- Collaborate with internal teams to ensure smooth resolution of customer enquiries.
- Identify opportunities to improve customer processes and experiences.
- Act as a brand ambassador in every customer interaction.
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