Pickle

We recently rebranded as Pickle

Private Company
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Open Positions3

South Africa. Cape TownWestern CapeSouth Africa. Western CapeSouth Africa. United KingdomContractE-commercePosted
  • Respond to customer enquiries via phone, email, live chat, and support tickets.
  • Deliver a high standard of customer service in both German and English.
  • Resolve customer issues efficiently while maintaining a positive customer experience.
  • Support customers throughout their buying, selling, and account management journeys.
  • Investigate and escalate complex issues when required.
  • Maintain accurate records of customer interactions within internal systems.
  • Meet agreed service levels and quality standards.
  • Collaborate with internal teams to ensure smooth resolution of customer enquiries.
  • Identify opportunities to improve customer processes and experiences.
  • Act as a brand ambassador in every customer interaction.
Problem SolvingCRMCustomer support
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About Pickle

We recently rebranded as Pickle. Formerly FYXER.... We are an all encompassing business and executive assistant (EA) support service. At its core, Pickle combines great people and technology to give business leaders time to focus on what matters. Through a team of experts (‘the Hive’), Pickle delivers a service that consistently creates 'WOW' moments for its clients. However, Pickle is more than just a service provider. Beyond this we become a client's critical business partner, coach to its executives (and management teams), and champion for its mission. We get ‘under the skin’ of our clients to ensure that the cogs keep turning - during the pandemic we became the core and key business continuity solution for some of our clients, allowing them to continue their business operations, whilst making efficiency savings elsewhere. Through building strong and lasting relationships at all levels within the business, we achieve a position that allows us to hold clients accountable for the goals they are striving to achieve. In order for us to continue creating ‘WOW’ moments, and respond to the developing needs of both clients and the sectors they operate in. The goal is to ensure that Pickle remains agile and responsive to all its current and future clients needs and aspirations.

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