Coordinator, Payroll Client Services
New
R
Remote - Referral BoardHR Technology
Location: Remote-EMEAFull-TimeEntry
Salary$19,650 — $44,200 USD
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Job Details
- Languages
- English
- Required Skills
- DocumentationComplianceCustomer support
Requirements
- Ability to work a fixed weekly schedule from Saturday through Wednesday.
- Strong attention to detail and ability to follow structured operational processes.
- Clear communication skills for both written and verbal customer interactions.
- Strong customer service orientation with a focus on resolving user issues efficiently.
- Willingness to learn and master payroll processes and regional compliance regulations.
- Ability to learn and utilize internal support workflows and documentation.
- Must be able to communicate effectively in English.
- Proactive mindset with the ability to default to action.
Responsibilities
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements.
- Handle customer inquiries according to defined workflows and the Remote Customer Code.
- Gather necessary information to diagnose payroll issues accurately using available tools and documentation.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
- Identify and report recurring issues or gaps in documentation to improve team efficiency.
- Build foundational understanding of payroll concepts, processes, and regional compliance considerations.
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