Product Support Engineer

New
India, 7:30pm - 4:00am (Jamaican working hours)Full-TimeMiddle
Salary not disclosed
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Job Details

Languages
English
Experience
2-5 years

Requirements

  • 2-5 years of relevant experience.
  • Excellent communication skills in English.
  • ITIL V3 Foundation certification.
  • Experience with mission-critical applications.
  • Experience in client service management.
  • Experience in development and delivery of service improvement plans.
  • Experience using call tracking or management systems.
  • Strong interpersonal skills.
  • Knowledge of various service delivery technologies.

Responsibilities

  • Provide product support for mission-critical applications.
  • Manage client service interactions.
  • Produce and maintain service documentation.
  • Develop and deliver service improvement plans.
  • Utilize call tracking and management systems for incident resolution.
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