Product Support Engineer: EMEA
New
T
TelnyxTelecommunications
EMEA, 8am to 5pm UTCFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- JiraRESTful APIsLinuxPostman
Requirements
- Experience in a product support or application role.
- Knowledge of Voice over IP protocols such as SIP and RTP.
- Understanding of Fax over IP (T.38) protocols.
- Experience with web technologies such as APIs and SDKs.
- Familiarity with SMS over SIP SIMPLE, SMPP, or HTTP.
- Proficiency with Wireshark for network packet analysis.
- Experience using Postman for API troubleshooting.
- Confidence working with Linux and the Linux terminal.
- Strong customer-focus and interpersonal communication skills.
- Ability to manage multiple concurrent priorities.
Responsibilities
- Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and internal tools to identify call issues.
- Replicate and resolve API issues reported by customers using Postman.
- Analyze T.30 and T.38 Fax over IP packets using internal tools and Wireshark.
- Run live packet captures from cloud servers on the Linux terminal.
- Monitor operational pager alerts in an efficient and timely manner.
- Improve customer self-service through better processes and documentation.
- Liaise with technical peers for resolution of escalated cases.
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