Senior Technical Support Engineer
New
L
LaunchDarklySoftware, DevOps
Location: APAC - Australia, APJ business hoursFull-TimeSenior
SalaryAUD $135,000 - $186,000
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 8 years of related professional experience
- Required Skills
- Node.jsPHPJavaDevOpsTechnical supportSoftware Engineering
Requirements
- Minimum of 8 years of related professional experience in a technical support, software engineering, or equivalent customer-facing technical role
- Experienced in resolving complex, multi-variable technical problems
- Fluent in at least one programming language (e.g., Node.js, Java, PHP)
- Strong working knowledge of modern software delivery practices
- Capable of directing own work and determining methods on new or undefined assignments with minimal oversight
- Skilled at adapting communication to different audiences, including engineers and non-technical stakeholders
- Experienced building working relationships across teams and influencing outcomes outside immediate area
- Based in Australia, with working hours aligned to APJ business hours
Responsibilities
- Resolve complex, ambiguous customer issues independently, applying in-depth knowledge of LaunchDarkly's platform, SDKs, and integration patterns
- Serve as an escalation point for the APJ team on non-routine cases, providing a recommended course of action and driving issues to resolution
- Identify systemic trends in support cases and lead initiatives to improve internal workflows, tooling, or documentation
- Collaborate with Engineering and Product on high-impact bugs and feature gaps, influencing prioritization based on customer data
- Mentor and develop junior team members, contributing to onboarding programs and knowledge sharing across the team
- Participate in cross-functional programs that extend support's impact beyond ticket resolution
View Full Description & ApplyYou'll be redirected to the employer's site
