Inbound Sales Team Manager
New
B
Bullpen TalentHome Renovation
Remote (LATAM), U.S. Pacific TimeFull-TimeManager
Salary$1,800 USD per month. Additional bonuses may be available based on performance.
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Job Details
- Languages
- English
- Required Skills
- Customer serviceTrainingRecruitmentTeam management
Requirements
- Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.).
- Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives.
- Experience recruiting and managing lower-cost remote staff.
- Experience creating processes and training programs.
- Strong English communication skills.
- Available during U.S. business hours.
- Extremely reliable.
Responsibilities
- Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives.
- Create processes, scripts, and training materials.
- Ensure inbound leads are answered quickly and professionally.
- Monitor team performance and quality.
- Coach underperforming team members.
- Maintain strong appointment booking rates.
- Keep the team motivated, accountable, and productive.
- Report results and recommend improvements.
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