Healthcare Virtual Assistant
New
Manila, Philippines, US work hours (graveyard shift)Full-TimeMiddle
Salary$660 - $970 a month
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Job Details
- Languages
- Excellent English communication skills both written and verbal (At least C1 level)
- Experience
- At least 1-year experience as a Medical Virtual Assistant
Requirements
- Bachelor's degree in medical fields or pharmaceutical-related industry.
- At least 1-year experience as a Medical Virtual Assistant.
- Excellent English communication skills (At least C1 level).
- Solid understanding of medical terminologies and practices.
- Proficiency in EHR/EMR systems and ability to troubleshoot technical issues.
- Strong interpersonal, organizational, and time management skills.
- Tech-savvy with experience in desktop sharing, cloud services, and VoIP.
- Ability to work graveyard shift.
- USB Headset with noise cancellation.
- Working webcam.
- Computer with at least 1.8 GHz processor and 4GB RAM.
- Stable primary internet at least 25 Mbps and backup at least 10 Mbps.
Responsibilities
- Document new patient and referral intake.
- Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
- Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems.
- Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries.
- Respond to incoming patient inquiries and direct them to the appropriate healthcare professional.
- Analyze healthcare data, prepare reports, and maintain records.
- Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
- Coordinate the sending of medical records to various departments and providers as directed.
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