Bilingual Customer/Technical Support Associate
New
H
Honest NetworksInternet Service Provider
United States, ESTFull-TimeEntry
Salary18 - 24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 1+ years
- Required Skills
- SalesforceNetworkingTechnical supportGoogle WorkspaceSlack
Requirements
- Bilingual in Spanish.
- Ability to work EST hours.
- 1+ years in technical support, help desk, or IT-related, customer-facing role.
- Comfortable working in a command line interface (CLI).
- Ability to work outside of normal business hours.
- Ability to work remotely through on-site technicians.
- Strong customer service skills with experience handling multiple communication channels.
- Experience as an installation technician or other field experience is strongly preferred.
- CompTIA Network+ or equivalent certification is a bonus.
Responsibilities
- Handle incoming customer communications via phone, text, web chat, and email for prospective customers, billing inquiries, and technical troubleshooting.
- Set up and troubleshoot WAN/LAN/Cloud network technologies, including routers, switches, firewalls, VPNs, and access points.
- Resolve support tickets through remote troubleshooting.
- Utilize enterprise IT tools including Slack, GSuite, Atlassian, and Salesforce FSL/Service Cloud.
- Create and maintain internal training and reference documentation.
- Coordinate with engineers, field technicians, and support staff.
- Work shifts that may include evenings or weekends.
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