- Handle incoming customer communications via phone, text, web chat, and email for prospective customers, billing inquiries, and technical troubleshooting.
- Set up and troubleshoot WAN/LAN/Cloud network technologies, including routers, switches, firewalls, VPNs, and access points.
- Resolve support tickets through remote troubleshooting.
- Utilize enterprise IT tools including Slack, GSuite, Atlassian, and Salesforce FSL/Service Cloud.
- Create and maintain internal training and reference documentation.
- Coordinate with engineers, field technicians, and support staff.
- Work shifts that may include evenings or weekends.
SalesforceNetworkingTechnical support+2 more