Software Implementation Consultant - Clinical

New

CanadaFull-TimeMiddle

Salary$80,000 - $89,000 a year

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Job Details

2-4+ years of experience in a software implementation role.
Post-secondary education in a business or technology-related field (preferred).
Experience configuring or implementing software solutions, including database testing and end-user support (preferred).
Consulting experience within a software organization performing workflow analysis and delivering operational recommendations.
Proven ability to manage multiple project teams simultaneously while balancing milestones.
Strong analytical and problem-solving skills with demonstrated attention to detail.
Excellent communication, organizational, and collaboration skills.
Ability to work independently as a self-starter with a flexible, results-oriented approach.
Healthcare market experience (preferred).
Must be able to travel up to 30% to customer sites and for regional meetings.

Serve as the principal implementation liaison documenting customer requirements and translating them into configuration setup.
Conduct detailed business discovery to develop delivery recommendations that drive customer outcomes.
Execute system configuration setup while ensuring data quality, integrity, and security.
Assess implementation plans, manage stakeholder communication, and troubleshoot configuration issues.
Maintain training databases for new product releases and identify configuration improvements.
Lead, influence, and support customer change management and user readiness strategies.
Collaborate with project teams to proactively manage project risks, timelines, and escalations.
Develop expertise across multiple product offerings and provide on-site customer leadership when required.

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