Customer Service Representative (Portuguese-speaking)
Source API remote eligibility restrictions: Spain, Monday to Friday, rotative between 08:00 - 19:00Full-TimeEntry
Salary20162 - 21962 / year
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese (Required), Spanish
- Required Skills
- SalesforceCustomer service
Requirements
- Proficient or bilingual in Portuguese and Spanish
- Excellent organizational, listening and communication skills
- Detail-oriented, open-minded, and adaptable to different types of customers
- Ability to work effectively in a fast-paced, multitasking environment
- Interest in the healthcare industry (preferred)
- Previous experience in customer service or back-office (preferred)
- Experience with Salesforce (preferred)
Responsibilities
- Efficiently organize and book appointments for customers
- Make outbound calls to follow up on appointments and customer inquiries
- Manage multiple tasks and priorities within a fast-paced environment
- Perform various back-office tasks to support customer service operations
- Provide excellent customer service both via phone and email
- Gather and document all necessary information during customer interactions to ensure high-quality service
- Continuously update knowledge of the company's services and procedures
- Maintain a professional demeanour, even in stressful situations
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