Customer Service Agent - French
New
F
FeverUpEntertainment Technology
Candidates must reside in Spain, 16:00 pm to 00:00 amFull-Time
Salary not disclosed
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Job Details
- Languages
- High French level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High French level (oral & written)
- Fluent in Spanish or English
- Previous experience in User Support or Customer Service positions
- Experience using Zendesk is preferred
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks
- Good communication and interpersonal skills
- Detail-orientated with excellent time-management skills
- Flexible and able to adapt quickly
- Must reside in Spain
Responsibilities
- Provide customer service via e-mail, phone or social media for solving any incidents generated
- Manage incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints and provide appropriate solutions and alternatives within time limits
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Perform parallel work for the Department of Operations
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