Customer Service Agent: French
F
FeverUpLive entertainment
Candidates must reside in Spain, 8:00 am to 16:00 pmFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- High French level (oral & written) and fluent in Spanish or English
- Required Skills
- Time ManagementCustomer supportZendesk
Requirements
- Previous experience in User Support or Customer Service positions
- Proficiency with Zendesk preferred
- High level of French (oral and written)
- Fluency in Spanish or English
- Strong planning, organization, and prioritization skills
- Excellent communication and interpersonal skills
- Detail-oriented and solution-oriented approach
- Ability to work effectively under time-management constraints
- Residency in Spain
Responsibilities
- Provide customer service via email, phone, or social media to resolve incidents
- Manage incoming calls, chats, and general inquiries
- Use appropriate methods and tools to provide accurate and complete information
- Handle customer complaints, provide solutions, and ensure resolution
- Keep records of customer interactions and process accounts
- Follow internal communication procedures and guidelines
- Support the Department of Operations with tasks during downtime
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