Account Manager
New
P
ProofLegal Tech
Remote - United StatesFull-TimeMiddle
Salary$100,000–$130,000 base salary + variable commission, with on-target earnings (OTE) of approximately $180,000.
Apply NowOpens the employer's application page
Job Details
- Experience
- 4–6+ years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- 4–6+ years of Account Management, Customer Success, or field-based client-facing experience.
- Proven track record of managing large, complex accounts or multi-site clients.
- Ability and willingness to travel extensively - approximately 25%.
- Strong communicator with high emotional intelligence.
- Deeply customer-focused and comfortable handling escalations.
- Ownership mindset.
- Experience in property management, proptech, legal tech, or operations-heavy customer portfolios preferred.
- Experience driving expansion, renewals, and cross-functional customer initiatives preferred.
- Ability to run structured QBRs and executive-level reviews preferred.
- Experience working in a fast-moving startup or scale-up environment preferred.
Responsibilities
- Own and manage a portfolio of major Property Management clients across the U.S.
- Build deep, consultative relationships with executives, regional managers, and onsite staff.
- Become the go-to point of contact for all strategic and day-to-day needs.
- Conduct regular QBRs, onsite visits, and performance reviews.
- Drive high retention and reduce churn through proactive, hands-on support.
- Identify and execute expansion, upsell, and cross-sell opportunities.
- Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements.
- Travel frequently to meet with PM portfolios and regional teams.
View Full Description & ApplyYou'll be redirected to the employer's site
