Manager, Technical Account Management
New
United StatesFull-TimeManager
Salary230,000 - 260,000 USD per year OTE
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Job Details
- Experience
- 8-10 years
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- 3-5 years of people management experience, specifically leading technical customer-facing teams.
- 8-10 years of experience in client-facing and/or technology-focused roles.
- Deep understanding of enterprise software implementations, APIs, databases, and data integration systems.
- Experience with customer success methodologies and metrics.
- Proven track record of building and scaling high-performing teams.
- Strong communication and presentation skills with ability to influence at all levels.
- Data-driven approach to decision making.
- Experience working with Fortune 500 companies.
- Ability to thrive in ambiguous, fast-paced environments.
Responsibilities
- Build, hire, and develop a high-performing team of Technical Architects.
- Provide mentorship, coaching, and career development.
- Establish team goals, performance metrics, and accountability structures.
- Drive retention and expansion strategies for Enterprise customers.
- Develop scalable processes for customer onboarding and success planning.
- Maintain deep technical platform knowledge and establish implementation standards.
- Lead complex technical escalations and problem-solving.
- Partner with Sales, Marketing, and Product to drive customer success initiatives.
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