Technical Account Manager
New
Fully remote so you can choose where you want to work.Full-TimeMiddle
Salary70,900 - 112,300 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementData AnalysisSalesforceRESTful APIsCustomer SuccessSaaSAsana
Requirements
- 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.
- Ability to manage multiple customer accounts, projects, and requests simultaneously.
- Deep understanding of SaaS products, APIs, and integrations.
- Ability to troubleshoot and communicate complex technical concepts effectively.
- Passion for helping customers succeed.
- Proven track record of improving adoption, satisfaction, and retention.
- Skilled at partnering with Sales, Product, Support, and Engineering.
- Exceptional written and verbal communication skills.
- Highly organized and self-driven.
- Comfortable using data and metrics to track performance.
Responsibilities
- Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
- Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities.
- Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved.
- Maintain deep product knowledge to provide strategic recommendations and drive adoption.
- Translate business objectives into actionable technology strategies using Boulevard’s platform.
- Advise customers on configuration, integrations, API usage, and optimization best practices.
- Serve as a customer advocate, gathering feedback and representing client needs internally.
- Document recurring technical issues and propose improvements to internal playbooks and processes.
- Join Quarterly Business Reviews (QBRs) to align on strategic goals.
- Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools.
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