Technical Account Manager
New
B
BoulevardSaaS
Remote - USAFull-TimeMiddle
Salary70,900 - 112,300 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementSalesforceRESTful APIsCustomer SuccessSaaSSlackAsana
Requirements
- 3–5 years in a technical, customer-facing role (TAM, CSM, or Solutions Engineer).
- Experience within a SaaS organization.
- Deep understanding of SaaS products, APIs, and integrations.
- Strong troubleshooting skills for complex technical concepts.
- Proven track record of improving adoption, satisfaction, and retention.
- Ability to partner cross-functionally with Sales, Product, and Engineering.
- Exceptional written and verbal communication skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Data-driven mindset for tracking performance and strategy.
- Experience in appointment-based or service-industry software is a bonus.
- Familiarity with Salesforce, Asana, and Slack is a bonus.
Responsibilities
- Act as the primary technical point of contact for top accounts.
- Partner with Strategic Account Managers to recommend features and optimizations.
- Act as the primary liaison between customers, Product, and Engineering.
- Maintain deep product knowledge for strategic recommendations.
- Translate business objectives into technology strategies.
- Advise on configuration, integrations, and API usage.
- Serve as a customer advocate and influence product roadmap.
- Document technical issues and propose process improvements.
- Join Quarterly Business Reviews (QBRs).
- Maintain accurate documentation in Salesforce and Asana.
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