Technical Account Manager

New

We’re only considering candidates based in North America at this time.Full-TimeMiddle

Salary73,000 - 130,000 USD per year

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Job Details

Required Skills: Project ManagementAccount ManagementStakeholder managementTechnical supportWordPressCustomer Success

Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem.
Comfortable troubleshooting WordPress sites.
Background in client services, account management, or technical support.
Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies.
Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints.
Clear, professional written and verbal communication skills.
Ability to explain technical concepts to non-technical audiences.
Ability to work independently and collaboratively in a distributed team environment.

Manage publisher migrations from alignment through launch, owning timelines and coordinating stakeholders.
Proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes.
Develop close relationships with news publishers by understanding their business goals and technical challenges.
Troubleshoot technical and editor-facing issues, help publishers leverage and optimize Newspack features, and set realistic support expectations.
Maintain deep knowledge of Newspack and WordPress to provide guidance and identify product improvement opportunities.
Collaborate with engineering to resolve bugs and feature requests.
Work independently using existing resources while actively engaging with the team for continuous improvement.
Document solutions and identify patterns across projects to enhance workflows and publisher success strategies.

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