Technical Account Manager
New
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- AWSGCPAzureCI/CDDevOpsCustomer Success
Requirements
- 5–8+ years of experience in technical customer-facing roles such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or similar.
- Strong background in cloud environments (AWS, Azure, GCP, or OCI) with hands-on experience supporting production systems.
- Solid understanding of cloud security principles, threat models, and modern security architectures (CNAPP experience preferred).
- Familiarity with DevOps tools and practices, including CI/CD, infrastructure as code, containers, and version control systems.
- Experience working with enterprise customers, managing complex technical relationships, and driving adoption across large organizations.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex, cross-functional technical issues.
- Excellent communication skills, with the ability to engage both technical practitioners and executive stakeholders.
Responsibilities
- Serve as the primary technical advisor for assigned enterprise customers, guiding them through deployment, configuration, and optimization of cloud security solutions.
- Drive customer adoption by developing success plans, defining measurable objectives, and ensuring continuous progress toward security and business goals.
- Act as the escalation point for technical issues, coordinating across support, engineering, and product teams to ensure timely resolution.
- Partner with customers to improve platform utilization, identify adoption blockers, and ensure long-term value realization.
- Represent customer needs internally by capturing feedback, feature requests, and operational challenges for product improvement.
- Conduct regular business and technical reviews with stakeholders, including executive-level reporting on performance and outcomes.
- Identify risks to customer satisfaction, renewal, and retention, and proactively develop mitigation strategies.
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