Client Success Manager - Bilingual
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and French
- Experience
- 1–3+ Years
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- Fluent in English and French.
- 1–3+ years of experience in Customer Success, Account Management, or client-facing roles.
- Experience in the automotive industry (dealerships, wholesale, or automotive tech).
- Experience working in a SaaS company or comfortable navigating cloud-based platforms.
- Proven experience managing B2B accounts with a focus on retention and expansion.
Responsibilities
- Retain and grow your book of business through strategic, proactive communication.
- Introduce new product features and expansion opportunities that drive real revenue for our partners.
- Onboard and train dealerships so they can hit the ground running.
- Analyze results, identify trends, and build strategies that drive ROI.
- Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
- Collaborate across product, support, sales, and leadership as the voice of the customer.
- Advocate for product enhancements and escalate issues to ensure resolution.
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