Cloud Operations Manager
New
United StatesFull-TimeManager
Salary$146,000 - $234,000 / year
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Job Details
- Experience
- 12 years
- Required Skills
- AWSCybersecurityMicrosoft AzureDevOpsComplianceServiceNow
Requirements
- 12 years of experience, may have supervisory or management experience.
- Experience leading cloud operations or infrastructure support teams.
- Hands-on experience with AWS and/or Azure cloud environments.
- Experience with automation and DevOps tools such as Azure Automation, AWS Lambda, CloudFormation, ARM/Bicep, Jenkins, Git, PowerShell, Python, Bash, CloudWatch, Azure Monitor, Splunk, ServiceNow, or similar technologies.
- Strong understanding of cybersecurity, access controls, vulnerability management, and compliance requirements.
- Experience managing 24x7 operations, incident response, and escalation processes.
- Proven ability to lead teams, manage enterprise-scale technical initiatives, and collaborate across technical and customer organizations.
Responsibilities
- Lead and manage cloud operations teams supporting AWS and Azure environments.
- Ensure platform availability, performance, scalability, and security.
- Develop and enforce operational standards, procedures, and best practices.
- Oversee monitoring, incident response, troubleshooting, and root cause analysis.
- Serve as the primary escalation point and customer interface for cloud operations.
- Partner with customers and technical teams to deliver reliable services and maintain strong stakeholder relationships.
- Ensure compliance with federal security and regulatory requirements.
- Track and report operational KPIs, SLA performance, and service metrics.
- Drive automation, process improvements, and operational efficiencies.
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