Sr. Manager - Program Operations - Copay Assistance
New
Remote work flexibility across the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeComplianceClient relationship management
Requirements
- Bachelor’s degree required; advanced degree preferred.
- Extensive experience in program operations, customer service leadership, or healthcare/pharmaceutical services.
- Proven experience managing copay assistance programs or similar specialty pharmaceutical support programs strongly preferred.
- Prior leadership experience managing managers and cross-functional operational teams.
- Strong understanding of healthcare service operations, compliance, and customer support workflows.
- Excellent communication and client relationship management skills.
- Strong analytical and problem-solving abilities with experience driving operational improvements.
- Proficiency in Microsoft Office and familiarity with operational systems and reporting tools.
- Ability to work in a fast-paced, regulated environment with minimal travel requirements.
Responsibilities
- Oversee the end-to-end management and execution of copay assistance and coordinating center programs to ensure operational excellence and compliance.
- Lead and support program managers and associate managers in delivering high-quality customer service to patients and healthcare providers.
- Serve as the primary operational liaison for clients, ensuring alignment, communication, and resolution of escalated issues.
- Monitor program performance, analyze effectiveness, and implement improvements to enhance efficiency and service quality.
- Ensure teams are equipped with proper tools, training, and resources to meet customer satisfaction and program requirements.
- Support development of SOPs, training materials, and program documentation in collaboration with project leadership.
- Assist with scalability planning and operational design for current and future program growth.
- Contribute to business development activities, including RFP responses, budgeting, and operational input.
- Ensure accurate documentation practices and compliance with sponsor and regulatory requirements across all programs.
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