Client Services Representative
New
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years experience in a Clients Services Department in a call center environment preferred
- Required Skills
- SalesforceCustomer serviceMicrosoft Office
Requirements
- High School Diploma or equivalent required
- 1+ years experience in a Clients Services Department in a call center environment preferred
- Working knowledge of G-Suite and Microsoft Office products
- Experience in Salesforce preferred
- Type 45 WPM
- Ability to maintain regular and punctual attendance
- Able to thrive in a fast-paced environment
- Strong verbal and written communication skills
- Primary internet connection with a minimum speed of 15 Mbps
- Backup internet connection with at least 10 Mbps
- Primary device: Desktop or laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), or AMD Ryzen 5, with minimum 8 GB RAM
Responsibilities
- Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner
- Resolve client cases for the client services team
- Educate clients on searches, forms needed for searches, and the adverse action process
- Assist clients with new user accounts, during the ordering process, and train clients to use the portal
- Train new clients on the billing process
- Assist other departments in obtaining information and forms needed from clients to perform searches
- Perform other duties as assigned
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