Implementation Consultant - Incident Reporting (Canada)
F
First DuePublic Safety Software
Remote - Canada ONLYFull-TimeMiddle
Salary110,000 CAD per year
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Job Details
- Languages
- Bilingual English/French (required for Quebec-region accounts)
- Experience
- Three or more years of customer-facing implementation, professional services, or product specialist experience in a SaaS environment.
- Required Skills
- Project ManagementSalesforce
Requirements
- 3+ years of customer-facing implementation, professional services, or product specialist experience in a SaaS environment.
- Working knowledge of the Canadian Fire/EMS market and provincial incident reporting and compliance standards.
- Ability to determine optimal configuration solutions for customer reporting requirements.
- Strong analytical, critical-thinking, and project management skills.
- Excellent written and verbal communication skills.
- Experience with Rocketlane or comparable implementation tooling.
- Direct experience as a firefighter, fire officer, or records/reporting officer in a Canadian agency is preferred.
- Working knowledge of Salesforce is preferred.
Responsibilities
- Configure and optimize the First Due Incident Reporting module for Canadian customers, taking each from kickoff through go-live efficiently.
- Partner with Canadian Implementation Managers to deliver projects across agencies of varying size and complexity.
- Translate customer reporting requirements into the most efficient configuration path while balancing provincial constraints.
- Deliver customer training and enablement on incident-reporting workflows.
- Maintain project documentation and time-tracking in Rocketlane.
- Ensure configuration compliance with Canadian provincial fire incident reporting standards.
- Document product gaps and collaborate with the Product organization to ideate solutions.
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